All services below could include our award winning, web-based Advanced Ticketing for all of your users!
Tracking of ALL tickets from all users in a single, secure location.
Managed IT Support Services
Whether you have an internal IT department or no IT department, we've developed our fixed monthly fee Service Plan. We can be a level III support for your IT Staff, or we can manage your entire network.
Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with your IT Department, or as your IT Department, allowing you to focus on running your business, not your network.
If you have an IT department, we partner with your IT staff to perform server maintenance and monitoring, advanced ticketing systems, and to provide level III support when you get in a pinch.
Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.
We become an extension of your business and/or your IT Department. Because our Service Plan is based on a fixed monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your bottom line - as a IT Department should.
Global Network Operations Center (GNOC)
24/7/365 Network Monitoring Services
Affordable Remote Monitoring, Remediation and Preventive Maintenance
Our convenient, affordable and automated GNOC service handles routine system maintenance and network monitoring functions on a 24/7 basis. We take care of it all --- escalating alerts, reviewing backups, defragmenting your hard disk, deleting temporary files, preventing viruses and reducing spam --- without interruption to your daily business operations.
The result: You're free to focus on your core business, rather than your technology.
Comprehensive 24/7 Maintenance PackagePreventative Maintenance for Servers include:
- 24/7 Monitoring
- Server Availability
- Performance Monitoring like CPU, Memory, Paging File & Disk Space Monitoring
- Event Log Monitoring
- Symantec Backup EXEC, Symantec Net Backup Monitoring
- Website Monitoring
- Patch management
- Reports are generated from Microsoft Baseline Security
- Analyzer (MBSA) and patches are installed per approval
- Maintain current knowledge of available definition updates for Trend, McAfee and Symantec solutions
- Preventative maintenance for Exchange/Active Directory
- Move, Add, and change users accounts
- Exchange Send/Receive issues
- Exchange database issues
- Remote troubleshoot and fix (alert and resolution)
- Server Printer issues (Queues)
- Access/restrictions to shared folders
- Backup job failures
- File transfer issues
- Patch management
- Temp file deletion
- Disk defragmentation
Our preventative maintenance services help keep your servers and computers operating at peak performance. By defragmenting your hard disks, deleting temporary files and preventing viruses and spam, we can help prevent most problems before they occur. However, since we monitor your servers around the clock, our technicians are alerted and resolve most issues before you even know there's been a problem. This improves your system performance and helps you maintain productivity, with less interruption of your daily business.
Help Desk Technical Center
Just pick up the phone
How much is it worth to your organization to utilize our Help Desk Technical Center services and receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, and missing your deadline. Face it - that equates to real dollars and cents. Our Help Desk services are available 24 hours a day, 7 days a week, 365 days a year because you never know when you will need us.
Level I: Desktop Helpdesk:24/7/365 Help Desk
- Workstation troubleshooting and triage
- Support for Windows based desktops and supported applications (per list)
- Support for custom/vertical applications if support documentation is provided
- Network/Internet connectivity issues
- Desktop peripheral hardware
- Printers, Keyboards, Monitors, Mouse, Barcode readers, etc
- Use of Remote Control to resolve issues
- Basic "how to" questions
- Escalation to your IT department or ours
- Includes access to our ePortal for real time reporting
- Output to ticketing systems (ours or yours)
Level II: Desktop/Server Helpdesk
- Includes all support features of Level I Desktop Helpdesk, plus
- Server based password resets
- User add, moves, changes in Active Directory
- User Administration of MS Exchange or hosted e-mail applications
- Firewall troubleshooting
- Server diagnostic and troubleshooting
Level III: Desktop/Server On-Site Support
- If Help Desk cannot fix the problem remotely, or if your IT department cannot fix the problem internal, Managed Services Group is available to come onsite to your location
- Examples, power supply failure, hardware errors, etc...
Reap the benefits of a single point of contact
Think of the productivity you will gain on an organization-wide level by allowing us to be your single point of contact for all of your technology vendors. The days of keeping up with all of the vendors for your phone systems, computer equipment, network scanners, copiers, faxes and all of your Line of Business applications every time there's a problem are gone. With our Vendor Management Program, you'll only need to open up a single Trouble Ticket, and we'll manage all vendor issues to resolution for you. No matter what they are. No matter how many vendors are involved.
We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line-of-business application serviced by a vendor we manage for you; it's one call to us. We take it from there to work the problem to resolution with the vendor for you. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.
- Broadband Vendors
- Phone Service Vendors
- Phone Equipment Vendors
- Copier/Fax/Scanner/Document Imaging Vendors
- Line of Business Application Vendors
- Hosted Website/Domain Registration Vendors
Hosted Microsoft Exchange
It just makes sense
Rather than investing hundreds of thousands of dollars to host Microsoft Exchange on your server, why not let Managed Services Group do the heavy lifting for you?
Our hosted service lets our customer's to enjoy the benefits of Hosted Microsoft Exchange --- all without the large capital expense required for hardware and software resources, or the need for more human resources to implement, manage and maintain the service.
Hosted Microsoft Exchange Server 2007 and 2003 is a Software as a Service (SaaS) option to our customers who want all of the same features and functionality available on Microsoft Exchange for a small monthly fee.
Because all mailbox data, including contacts and calendar, is stored centrally on the Exchange Server, users can connect via a variety of devices to view their entire mailbox and seamlessly synchronize across platforms and devices.
For example, users typically use Microsoft Outlook while in the office, an iPhone, Blackberry or Treo handheld while on the road, and Outlook Web Access from their homes, all without ever having to worry about synchronization of any e-mails, contacts or appointments.
Hosted Microsoft Exchange Server is easy to use and offers an intuitive collaboration capability for improved productivity with anywhere, anytime access.
Business Continuity & Disaster Recovery (BCDR)
It just makes sense
Statistics show that on average over 40% of businesses that do not have an effective plan in place for data protection go out of business after a major loss like a fire, a break-in, a storm, or sabotage.
We understand the necessity of data protection and securing confidential company and client data; quick restoration whenever important data is lost; the importance of business continuity alongside disaster recovery planning and data protection; and the overarching value of consistent and predictable costs.
Our BCDR Service provides reliable and secure data protection and recovery PLUS enterprise class business continuity and disaster recovery. There is NO CAPITAL EXPENSE required. We will provide the Business Continuity -- Disaster Recovery as part of a comprehensive service for a predictable and affordable monthly fee.
If you are not sure what would happen to your business if your server went down today, please give us a call for a FREE backup evaluation and assessment.
The right data protection solution for your business
We can consult with your management team to ensure your business has the right data protection procedure in place and even work with you to develop a full disaster recovery plan.
Email Archiving, Compliance & Monitoring -- Message Continuity
Want to know what users are sending and receiving in YOUR email system?
At Managed Services Group, we make the storage and monitoring of corporate email safe, simple, and cost effective. With inbound, outbound, internal and historical email stored in one simple, easy-to-manage location and quickly accessible via a powerful search tool, the Managed Services Group Message Archiving Service is the perfect solution for organizations concerned with compliance or reducing the costs associated with basic email storage.
Solid Compliance Support
Organizations that are mandated to comply with Federal or industry regulations covering email communications can rely on Managed Services Group for the support they need to be fully compliant with today's strict guidelines.
- Tamperproof read-only storage - Messages and message metadata is protected in its original state
- Dual data centers - Eliminates threat of "single point of failure" and ensures that no message is ever lost
- Automatic quality verification - Verify that stored message copies are identical to the original
- Dual commit message capture - Messages aren't deleted from customer server until accurate copies are made and verified
- Auditable message serialization - adds a unique numeric identifier to each message to comply with SEC requirements prohibiting tampering or deletion of messages
- Search data, attachments and metadata - Message can be located quickly and easily through either advanced or simple search technologies
- Transport and storage encryption - Messages are transported to Message Archiving securely via TLS or SSL and are stored using 256-bit encryption
Limitless Storage / No Hardware Required
Businesses that rely on email can easily generate thousands of new messages every day, putting their ability to economically and efficiently store email in-house in constant jeopardy. Managed Services Group can relieve the pressure on your organization with unlimited, in-the-cloud storage that scales appropriately to fit your needs.
Our easy-to-use managed Message Archiving Service is always up, never grows obsolete, and doesn't require the ongoing management and maintenance associated with hardware-based solutions. The service securely "pulls" messages from your server and stores them using 256-bit encryption.
- Secure, tamperproof storage
- Dual commit message capture eliminates message loss
Finding a Needle in a Stack of Needles
Whether you need to recover a stored email message in response to an eDiscovery request, to demonstrate compliance, or simply as an accurate record of "who said what to whom", you need to produce the message as quickly as possible. With the Message Archiving Service, you can easily access one message - or thousands of messages - in seconds, using either simple or complex search criteria, including user, date range, message content, or even attachment content.
Through our unified management platform, the MX Control Console, service administrators can easily set up and view multiple saved searches, with unparalleled ease.
- Search current and historical archives from a single console
- Robust search criteria to satisfy discovery and compliance needs
- Search message content and attachment details
Cabling, Networking, and Mobile Computing
The experience of our certified network engineers and technicians combined with our strategic partnerships with technology companies such as Ingram Micro, Microsoft, Trend Micro, and others, allows us to competently evaluate all of your organization's IT services needs. Our IT services are designed to reduce your costs, increase your revenue and mitigate your business risks through their productivity and efficiency enhancing benefits.
Technology and our ability to harness its benefits to improve your organization's productivity have certainly come a long way. High-Speed, secure networking has evolved beyond the Local Area Network to Wide Area Networks, the Internet, Smartphones, PDA's, and beyond.
Local or Remote? Wired or Wireless?
Your ability to remain continually connected is now a reality whether spending time at home, traveling for business, or on vacation. You and others in your organization can increase productivity simply by enabling this type of accessibility with our outsourced IT services.
Speed and Security
With the promise of global connectivity comes the need for speed on your internal network, along with hardened security requirements. Our outsourced IT services are designed to stabilize your ability to service your remote users' requests for data quickly and securely, preventing unauthorized intrusion attempts utilizing Intrusion Detection, and Advanced Firewalling techniques.
Home Office or Branch Office?
We are experts in outsourced IT services and will help your business choose the proper technology to properly centralize your data while enabling access at home or between branch offices.
Smartphones and PDA's
For the ultimate answer in staying connected, Smartphones and PDA's are the way to go. No longer do Blackberry and PDA owners have exclusive access to functions like Live Email and Calendar access. Smartphones have now entered the arena with numerous models, each sporting its own set of features and benefits. Let our outsourced IT services show you how to take your connectivity needs to the next level with true mobility.
We work with some the most renowned and experienced web designers and Search Engine Optimization (SEO) experts available. As your IT Department, we will work with you to ensure you get a cost-effective website that meets your business needs.
Time for a change
Not happy with your broadband service? We can help. Can we get you a better deal over your existing broadband service, both improving your uptime and speed? The answer is probably yes. Let us perform a free broadband analysis and inform you of your options. Perhaps now is the perfect time to review your entire organization's data and voice plan, save some money and connect your remote offices and users, all at the same time.
Voice Over IP (VoIP) IT Services
Thinking about a new Phone System? Let us share with you the benefits of our VoIP IT services, and introduce you to features such as Unified Messaging - where all of your voicemails are forwarded to your email for the ability to retrieve and forward messages to and from anywhere to anyone. Or Find Me, Follow Me, where your calls can ring at your office, then your cell phone, then your home office or hotel room while traveling. Our VoIP IT services let you always maintain the appearance that you are available to your clients.
One of our client's favorite features of our VoIP IT services is the ability to record phone calls and conferences, then email them to individuals that could not attend. There are laptop agents we can install which allow you to place and receive calls directly from your Internet-connected laptop or PC, anywhere in the world - imagine the ability to receive a call on your laptop that was dialed to your office extension!
Managed Services Group can provide your staff with the benefits of effortless access to shared company business processes and information. Add a collaborative approach to content management across all of your business units and improve your organization's effectiveness, efficiencies and net profits.
Get more out of your information
Make better-informed decisions through centralized access to information and improved abilities to locate relevant content; implement comprehensive control over the storage, security, distribution, reuse, and management of documents and other electronic content such as Web pages, PDF files, and e-mail messages; submit work from collaborative sites to portals by using tools that simplify content reuse and publishing.
Streamline your business processes
Accelerate internal and external shared business processes, share business information within and outside of your organization; make business process initiation, participation, tracking, and reporting easy and flexible by providing a simple, consistent user experience through familiar client applications; optimize the way people, content, and processes interact within and across organizations.
Simplify the way people work together
Simplify content reuse and information repurposing; take advantage of workflows to automate and gain more visibility into common business activities such as document review and approval, issue tracking, and signature collection; focus on strategic, value-added tasks instead of redundant activities; improve and extend team collaboration; enhance your relationships with customers, partners, and suppliers by making forms-based business processes easily accessible to them, even if they haven't installed client software; see how policy integration with familiar client applications makes compliance transparent and easy for employees.Let Managed Services Group:
- Boost employee productivity by simplifying everyday business activities
- Help you meet regulatory requirements through comprehensive control over content
- Provide you the ability to effectively manage and repurpose content to gain increased business value
- Simplify your organization's access to both structured and unstructured information across disparate systems
- Connect your staff with information and expertise
- Accelerate your business processes across organizational boundaries
- Give your staff access to shared business data without divulging sensitive information